Adjusted COVID-19 cancellation conditions - safe holidays at the Naudererhof
You can cancel your booking free of charge up to the day of arrival if:
- there is a border closure in Austria
- an official closure of the accommodation establishments is ordered
- You are sick with Covid-19 (with proof of segregation)
These cancellation conditions do not apply if you cannot or do not want to take the trip for any other reason or if you are not vaccinated.
Basically, we strongly recommend taking out travel cancellation insurance with Europäische Reiseversicherung, for your comprehensive all-round protection and a carefree vacation!
If you do not want to cancel your booked vacation, but rather postpone it to a later date, you can do this in writing to us at least 30 days before the planned arrival date and at no additional cost. As a thank you, you will receive a wellness voucher for wellbeing time in our AlpinSPA!
In the event of cancellation without taking out travel cancellation insurance for a reason that is not considered a Covid-19 cancellation, the cancellation conditions according to the Austrian hotel regulations apply:
- 3 months to 1 month before the agreed arrival date, 40% of the total arrangement price
- up to 1 week before the agreed arrival date 70% of the total arrangement price
- 90% of the total package price in the arrival week
Our reception can be reached from 8:00 to 20:00 daily. We’ve compiled some frequently asked questions for you below.
Check-in is available from 15:00 - if you will be arriving after 21:00, please call us beforehand to let us know. We’ll be happy to prepare you a small meal on request.
Check-out: until 11:00
The Naudererhof is closed from mid November to mid December and from around mid April to mid May.
Free WiFi is available throughout the hotel apart from in the Alpine spa.
If you’ve booked our GenussART ¾ board, use of the 1,800m² Alpine spa is included. The wellness area with new sky pool is open daily from 10:00 to 20:00. The indoor pool and fitness club with the latest Technogym and training equipment are open daily from 7:00 to 20:00.
Discounts for children
Discounts for children staying in the parents’ double room, junior suite or suite vary from 100% to 30% depending on the child’s age and the season.
In summer (holidays), your children can enjoy the ‘Nauderix – at home in the great outdoors’ children’s supervised experience and adventure programme, with a comprehensive active outdoor programme (Native American day, panning for gold, mountain day and much more). In winter, your children can be looked after at the Interski ski school within the skiing area itself. This service is free of charge for guests of the Naudererhof! Babysitter service available on request for a fee.
You can settle your bill in cash. We also accept Maestro, VISA and MASTERCARD. Sadly, we cannot accept payment via American Express. We hope you understand.
Free parking is available for our guests around the hotel. It is not possible to book a parking space.
You are welcome to bring your dog on holiday with you as long as it is house-trained, healthy and well-behaved - we charge €20 per day (food not included). Cats and other pets are sadly not invited.
The Naudererhof is a non-smoking hotel. Smoking is permitted on the balconies.
Adjusted COVID-19 conditoions of cancellation –for a safe holiday in Naudererhof
If Austria is required to close its boarders or an official closure of hospitality and hotel establishments is ordered, you or we can cancel your booking free of charge up to the day of your arrival.
These cancellation conditions do not apply if you unable or uwilling to travel for any other reason or if you are unvaccinated.
We strongly recommend that you take out travel cancellation insurance from Europäische Reiseversicherung for a comprehensive all-round protection and a carefree holiday!
You can conveniently take out travel cancellation insurance using our online booking system. Or directly at www.europaeische.at
Example: Travel cancellation insurance with extended cover Travel costs for 2 people € 2,500, - Insurance cover for 2 people approx. € 171, -
In the event of cancellation before travel, without travel cancellation insurance and for reasons not covered by our adjusted COVID 19 terms of cancellation, the cancellation conditions according to the Austrian Hotel regulations apply.
- 3 months to 1 month before the agreed arrival date, 40% of the total price
- up to 1 week before the agreed arrival date 70% of the total price
- 90% of the total package price in the week before arrival
We want to help!
If you would like to postpone your booking to a later date, we would like to thank you and will also give you a wellness voucher for our AlpinSPA. In such a case, a free cancellation with re-booking can be made no later than 30 days (instead of the usual 90 days) before the agreed arrival date.
The Austrian hotel regulations apply.
Due to the constantly changing situation, we ask for your understanding that our conditions are frequently being updated according to new regulations.
Can’t see your question here? We’d be happy to answer your questions - simply send us a short message (email@example.com) or call us (+43 (0) 5473 87704)